FAQ

We curate premium lifestyle essentials across multiple categories including:

• Home furnishings (bedding, throws, cushions)
• Designer drinkware and tabletop items
• Luxury candles and room fragrances
• Premium beauty and bath products
• Stylish outerwear and accessories
• Artisan stationery and books
• Children’s luxury items and toys

Our collection is carefully selected to elevate your everyday living with quality craftsmanship and timeless design.

Absolutely. Every item in our collection undergoes rigorous quality assessment before being offered to our discerning clientele. We partner directly with designers and artisans to ensure authenticity and premium craftsmanship.

Yes, we provide complimentary elegant gift wrapping for all orders. During checkout, simply indicate that your purchase is a gift and include any personalized message you’d like us to include.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All transactions are encrypted for your protection.

You can create an account during checkout by selecting “Create an Account” after entering your email address. Alternatively, visit our homepage and click “Account” in the top navigation. Having an account allows you to track orders, save favorites, and enjoy faster checkout.

Click “Forgot Password” on the login page and enter the email address associated with your account. You’ll receive instructions to reset your password within minutes.

We offer two premium shipping services:

• Express Shipping ($12.95): 10-15 business days via DHL or FedEx with enhanced packaging for fragile items
• Free Standard Shipping: 15-25 business days via EMS for orders over $50

All orders are processed within 1-2 business days (excluding weekends and holidays) before shipping from our Nevada headquarters.

Yes, we proudly offer seamless global delivery to most countries (excluding some remote areas and parts of Asia). International customers may be responsible for customs duties or taxes upon delivery, which vary by destination.

You’ll receive real-time tracking information via email as soon as your package leaves our warehouse. This allows you to follow your luxe items every step of their journey to your doorstep.

While we carefully vet all carriers, occasional delays may occur. If your package takes longer than expected:

1. Check your tracking information
2. Contact us at [email protected] with your order number

Our team will investigate and update you within 24 business hours. For time-sensitive items, we recommend ordering at least 3 weeks in advance.

We offer hassle-free returns within 15 days of delivery. Items must be in original condition with all tags and packaging intact. To initiate a return:

1. Email [email protected] with your order number
2. We’ll provide return instructions and a prepaid label if applicable
3. Once received, your refund will be processed within 5 business days

For health and safety reasons, we cannot accept returns on opened beauty products, perfumes, or food items. All other products are eligible for return within the 15-day window.

Refunds are typically processed within 5 business days after we receive your return. The timing for the credit to appear in your account depends on your financial institution.

Our luxury concierge team is available via email at [email protected]. We strive to respond to all inquiries within 24 business hours.

Our headquarters and showroom are located at:
4700 Mesa Drive, Las Vegas, NV 89101
While we don’t offer in-person shopping at this location, we welcome wholesale inquiries at the email above.

Absolutely. Our Luxe Concierge Service provides white-glove assistance for design professionals and loyal customers, including:

• Early access to new collections
• Personalized product recommendations
• Bulk order discounts
• Priority shipping

Email us to learn more about elevating your shopping experience.